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Behavioural Skills
Essential
Beneficial
An Introduction to Resilience
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Assertive Vs Aggressive Behaviour
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Bringing Your Authentic Self to Work
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Building Rapport Quickly
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Influencing Strategies
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The Power of Persuasion - Making Your Case!
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Understanding Different Personality Types
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Unlocking Your Potential
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Communication Skills
Essential
Beneficial
Non-Verbal Communication
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Using Different Communication Styles
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Using NLP in Communication
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UK Regulatory Compliance
Essential
Beneficial
General Data Protection Regulation (GDPR) In Action
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General Data Protection Regulation (GDPR) Preparation
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Modern Slavery
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Developing Skills
Essential
Beneficial
Coaching Using The GROW Model
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Creating and Delivering Engaging Virtual Training
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How To Mentor Effectively
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Identifying Areas to Coach
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Identifying Development & Training for your Team
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Identifying Learning Styles
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Finance Skills
Essential
Beneficial
Accurate Forecasting
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Preparing to Write your Budget
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Understanding Profit, Cash Flow and the Balance Sheet
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Understanding the Nature & Behaviour of Costs
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e-Learning for Healthcare
Essential
Beneficial
Appraisal for Revalidation
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E-Portfolio and Reflection
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Team Building Within Multi-disciplinary Teams
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HR & Employment Law
Essential
Beneficial
Discipline and Grievance
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Equality, Diversity and Inclusion
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Mental Health Awareness
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The Recruitment Process
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Unconscious Bias and Ageism
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Leadership Development
Essential
Beneficial
An Examination of Different Leadership Models
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An Examination of Team Roles and Behaviour
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Developing your own Leadership Style
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How Teams are Formed
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Hybrid Leadership
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Leading from a Distance
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The Art of Delegation & Empowerment
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The Role and Responsibility of the Team Leader
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Why Teams Succeed or Fail
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Women in Leadership
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Management Skills
Essential
Beneficial
Can Do Attitude - Championing Business Change
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Creating a Positive Climate
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Driving the Change Process - Navigating Change
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Giving Constructive Feedback
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Handling Difficult People/Situations
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Interviewing Skills
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KPI's and Individual & Team Performance Assessment
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Making Meetings Work
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Managing Change
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Managing Conflict
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Managing Good/Poor Performance
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Managing with Mindfulness
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Moving from Colleague to Manager
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Performance Management in Action
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Setting Objectives
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Strategic Analysis - SWOT & PESTLE
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The Role and Responsibility of the Manager
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Theories of Motivation
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Marketing Skills
Essential
Beneficial
Essential Marketing
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Implementing Marketing Strategy
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Online Marketing - The Basics
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Negotiation Skills
Essential
Beneficial
Negotiation Skills for Buyers
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Negotiation Strategies
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Preparation and Structure of Negotiation
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The Psychology of Negotiation
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Presentation Skills
Essential
Beneficial
Developing Confidence & Energy in Presentations
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Making Dynamic Presentations
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Presentation Preparation and Structure
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Storytelling for Business
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Using Persuasive Language in Presentations
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Problem Solving / Decision Making
Essential
Beneficial
Creative Problem-Solving
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Creative Thinking for Innovation
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Decision-Making Strategies
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Problem-Solving Models
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Health & Safety
Essential
Beneficial
Environmental Awareness
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Health & Safety - The Basics
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Health & Safety For Home Workers
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Health & Safety For Lone Workers
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Introduction to COSHH
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Introduction to Fire Safety
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Introduction to Manual Handling
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Introduction to Risk Assessments
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Slips, Trips and Falls
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Sales, Account Management and Consultative Selling Skills
Essential
Beneficial
Closing the Sale
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Consultative Selling
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Excellent Customer Service
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Gaining Agreement & Commitment
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Making Sales Appointments
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Managing Accounts for Growth
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Managing Customer Relationships
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Managing Sales Meetings
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Managing Sales Team Meetings
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Maximising Incoming Business
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Navigating Past Gatekeepers
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Opening the Sale
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Overcoming Objections
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Questioning & Listening Skills
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Sales, Time and Territory Management
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Selling Features and Benefits
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Selling into the Future
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Selling to Different Personality Types
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Selling to Multiple Decision Makers
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Telephone Techniques
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The 'Art' of Collaborative Selling
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Understanding your Market & Clients
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Using NLP in Sales
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Using Powerful Sales Language
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Winning New Business
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Writing Sales Proposals
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Time & Planning Skills
Essential
Beneficial
Effective Time Management
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Project Management Essentials
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Time, Task and Planning Skills
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