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Course Category: Sales, Account Management and Consultative Selling Skills
Managing Customer Relationships Online Training Course
CPD Points : 1
Video Duration : 30
The delegate will learn how to manage a customer relationship in order to make the most of every opportunity.
Key Learning Outcomes
- Understand the importance of customer loyalty
- Explain how to delight the customer through managing expectations
- Describe how to turn complaints into advantages
- Give examples of how to proactively build relationships
Who Would Benefit
This module will benefit all salespeople moving into account management, a customer service role or those in need of a refresher.
Module Price - 1 Credit
Price: £25 + VAT
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