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  • cpd
Course Category: Sales, Account Management and Consultative Selling Skills

Managing Customer Relationships Online Training Course

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  • CPD Points : 1
  • Video Duration : 30

The delegate will learn how to manage a customer relationship in order to make the most of every opportunity. 

Key Learning Outcomes
  • Understand the importance of customer loyalty 
  • Explain how to delight the customer through managing expectations 
  • Describe how to turn complaints into advantages 
  • Give examples of how to proactively build relationships
Who Would Benefit

This module will benefit all salespeople moving into account management, a customer service role or those in need of a refresher.

Module Price - 1 Credit
Price: £25 + VAT
Learning Accessibility
  • WCAG 2.2 Compliant
  • Written transcript of everything on screen
  • Writing on screen
  • Spoken narration throughout lessons
  • Clear module navigation
  • Ever-evolving and up-to-date content
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