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Course Category: Sales, Account Management and Consultative Selling Skills

Excellent Customer Service Online Training Course

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  • CPD Points : 1
  • Video Duration : 30

The delegate will learn about the essentials of providing outstanding customer service. 

Key Learning Outcomes
  • State what ‘Excellent Customer Service’ means and how to promote positive behaviours 
  • Recognise the need to treat all customers as individuals 
  • Describe how to build effective customer relationships that contribute to a ‘Great Customer Experience’ 
  • Handle customers with confidence
  • Dealing with customer dissatisfaction
Who Would Benefit

This module will benefit anyone in a role where you must interact with a customer, whether face-to-face or over the telephone.

Module Price - 1 Credit
Price: £25 + VAT
Learning Accessibility
  • WCAG 2.2 Compliant
  • Written transcript of everything on screen
  • Writing on screen
  • Spoken narration throughout lessons
  • Clear module navigation
  • Ever-evolving and up-to-date content
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