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Course Category: Sales Training

Maximising Incoming Business Skills

Who Would Benefit

Anyone interacting with the customer, whether in a recognised commercial role or a service based role.

Course Description

Delegates will learn how to make the most of every incoming business opportunity. If your job is to deal professionally with incoming customer calls, whether in a sales, reception or customer service role, then this workshop will provide valuable techniques for encouraging repeat business and maximising business opportunities in a friendly and professional manner. The main focus is placed on the wants and needs of the customer and how offering the full range of your products or service can be achieved without resorting to the 'hard sell'.


  • CPD Points: 6
  • Training Course Category: Sales
  • Training Course Duration: 1 day
  • Training Course Location: Virtual, online or classroom-based
Learning Outcomes

At the end of this training course the delegate can:

• Apply effective questioning techniques
• Demonstrate powerful listening
• Give examples of how lateral thinking works
• Generate a more creative atmosphere
• Describe what is good objection handling

The Programme Includes:
  • Role definition
  • Company expectation
  • Key objectives & personal expectation
  • What do customers want / need / expect
  • Handling anger and frustration
  • Communication process
  • Questioning / listening / summarising
  • Using voice to maximum effect
  • Tone, pitch & pace
  • Highlighting benefits
  • Gaining agreement & feedback
  • Prioritising calls and following up
  • Encouraging repeat business
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  • 0333 5777 144