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Course Category: Sales Training

Advanced Telephone Sales Training Course

Who Would Benefit

Anyone new to telephone sales or those, who may be experienced but have not received any formal training in the skill of selling on the telephone, will benefit from the Advanced Telephone Sales Training Course.

Course Description

This training course focuses on the skills required to be truly effective on the telephone when dealing with both, incoming and outgoing calls. This is a highly practical course concentrating on core skills development and will give delegates more confidence in the way they use the telephone to develop sales.


  • CPD Points: 12
  • Training Course Category: Sales
  • Training Course Duration: 2 days
  • Training Course Location: Virtual, online or classroom-based
Learning Outcomes

At the end of this programme the delegate can:

• Demonstrate excellent listening skills
• Give examples of advanced questioning techniques
• Explain the different buyer types
• Recognising buying signals
• Take control of the call and professionalism

The Programme Includes:
  • Qualities of a successful telephone sales person
  • Objective number one - converting enquiries into solid sales
  • The buying & selling process - recap
  • Establishing decision makers quickly
  • Avoiding time wasters
  • Advanced questioning techniques
  • Defining communication channels
  • How to really listen
  • The spoken word & the unspoken meaning
  • Reading between the lines
  • Subtle micro-clues to what is being said
  • Controlling the transaction
  • The balance of power
  • Asking for the business
  • Dealing effectively with objections
  • Delegate role-play scenarios
  • Personal motivation / warmth / enthusiasm
  • Professionally following up
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  • 0333 5777 144