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Course Category: Sales, Account Management and Consultative Selling Skills
Questioning & Listening Skills
CPD Points : 1
Video Duration : 46
The delegate will understand the how to utilise powerful questioning techniques and the value of learning how to actively listen.
Key Learning Outcomes
- Demonstrate the importance of probing and awareness of the 70/30 rule
- Explain the 5 strategic questioning areas
- Employ open questions in all communications
- Describe the classic barriers to listening and how to overcome them
Who Would Benefit
Anyone in a sales role with a need to establish the requirements of potential customers.
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