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  • cpd
Course Category: Sales, Account Management and Consultative Selling Skills

Telephone Techniques Online Training Course

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  • CPD Points : 1
  • Video Duration : 30

The delegate will learn how to use the telephone effectively using various techniques to help build rapport and ensure a successful transaction. 

Key Learning Outcomes
By the end of this module the delegate can: 
  • Describe how to quickly assess a customer's mood on the telephone 
  • Demonstrate using your voice for maximum effect 
  • Define how to select the language to engage and inspire others 
  • Explain when it is best to speak and when to be silent
Who Would Benefit

This module will benefit anyone who needs to speak to clients or customers on the phone to win business, gain information or simply build rapport.

Module Price - 1 Credit
Price: £25 + VAT
Learning Accessibility
  • WCAG 2.2 Compliant
  • Written transcript of everything on screen
  • Writing on screen
  • Spoken narration throughout lessons
  • Clear module navigation
  • Ever-evolving and up-to-date content
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