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Course Category: Sales Training

Telephone Sales Techniques Training Course

Who Would Benefit

Anyone new to telephone sales or those, who may be experienced but have not received any formal training in the skill of selling on the telephone.

Course Description

This course focuses on the skills required to be truly effective on the telephone when dealing with both incoming and outgoing calls. This is a highly practical course concentrating on core skills development and will give delegates more confidence in the way they use the telephone to develop sales.


CPD Points: 6

Course Category: Sales Training

Can this course be ISM accredited?: Yes

Course Location: To be determined by the client

Learning Outcomes
  • Explain and demonstrate the telephone sales process
  • Explain features and how to sell benefits
  • Demonstrate how to handle objections
  • Develop powerful closing techniques
  • Show improved communication skills
The Programme Includes:
  • Using the telephone;
    - Advantages and disadvantages
  • Understanding why customer care is important
  • Preparing to call
    - Establishing the reason for the call
    - Managing first impressions
  • Structuring the call
  • Opening the telephone call 
    Putting the customer at ease
    - Gaining and keeping control
  • Core skills
    - Active listening techniques
    - Questioning techniques
    - Gathering information
  • Communication skills
  • Selling features 
    - When to present the product and services
  • Dealing with objections
    - PRISM model
  • Closing the sale and gaining commitment
  • Dealing with rejection
  • ‘Live’ skills practice sessions
  • Individual & group feedback
  • Review personal objectives, summary & close
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  • 0333 5777 144