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Course Category: Sales Training

Winning Telephone Sales Training Course

Who Would Benefit

Anyone in a telephone based sales role, about to undertake that role or those in need of a refresher on the subject.

Course Description

The delegate will learn how to sell using the telephone and rise to the challenges and situations that require a high degree of skill to overcome effectively. This professional telephone sales course examines in great detail those challenges and provides practical and workable sales solutions for professional sales people who use the telephone to sell their products and services on a daily basis.


  • CPD Points: 12
  • Training Course Category: Sales
  • Training Recommended No. of Days: 2 days
  • Training Course Location: To be determined by Client
Learning Outcomes

At the end of this programme the delegate can:

• Display effective questioning/listening skills
• Recognise powerful communication skills
• State how to handle objections & difficult calls
• Give examples of different buyer types
• Demonstrate how to close the sale

The Programme Includes:
  • Establishing the right time to talk
  • Planning your call
  • Opening the sale
  • Structure of a telephone sales call
  • Identifying customer needs
  • Use of language
  • Use of word power
  • Painting pictures
  • Using metaphor and analogy
  • Gaining agreement / closing
  • Handling resistance & complaints
  • Cold calling
  • Confidence building
  • Following up the call
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  • 0333 5777 144