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Course Category: Management Skills
Managing Difficult Conversations Online Training Course
CPD Points : 1
Video Duration : 30
The delegate will understand how to manage difficult conversations and the reasons why we sometimes avoid these conversations.
Key Learning Outcomes
- Understand why we avoid difficult conversations
- How you can clearly define your expectations for performance and behaviour in your team
- Discover the 8 steps to manage a difficult conversation
- How to manage escalations and monitor progress
Who Would Benefit
This module will benefit managers who may be avoiding difficult conversations and want to understand how to manage difficult conversations to achieve a positive outcome.
Module Price - 1 Credit
Price: £25 + VAT
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