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  • cpd
Course Category: Management Skills

Managing Difficult Conversations Online Training Course

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  • CPD Points : 1
  • Video Duration : 30

The delegate will understand how to manage difficult conversations and the reasons why we sometimes avoid these conversations.

Key Learning Outcomes
  • Understand why we avoid difficult conversations
  • How you can clearly define your expectations for performance and behaviour in your team
  • Discover the 8 steps to manage a difficult conversation
  • How to manage escalations and monitor progress
Who Would Benefit

This module will benefit managers who may be avoiding difficult conversations and want to understand how to manage difficult conversations to achieve a positive outcome.

Module Price - 1 Credit
Price: £25 + VAT
Learning Accessibility
  • WCAG 2.2 Compliant
  • Written transcript of everything on screen
  • Writing on screen
  • Spoken narration throughout lessons
  • Clear module navigation
  • Ever-evolving and up-to-date content
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