For those who face having challenging conversations, with colleagues, peers and team members who want to improve their skills in one-to-one interactions at work – particularly around
performance, conduct or communication issues.
Many line managers go into difficult conversations with very good intentions but often make the mistake of prolonging or intensifying the problem rather than restricting or resolving it. Knowing when to expand a conversation – by seeking clarification and gaining understanding – and when to restrict it – in terms of deciding what happens next – can often only be learned through experience. The good news is that there are some very practical steps you can take to help you handle these conversations better and, where possible, get the right outcome for you, the employee and the organisation.
For more information contact Chris Dalzell
Tel: 0333 5777 144
A number of scenarios will be used as case studies.