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  • cpd
Course Category: Healthcare

Managing Challenging Conversations

Who Would Benefit

For those who face having challenging conversations, with colleagues, peers and team members who want to improve their skills in one-to-one interactions at work – particularly around

performance, conduct or communication issues.

Course Description

Many line managers go into difficult conversations with very good intentions but often make the mistake of prolonging or intensifying the problem rather than restricting or resolving it. Knowing when to expand a conversation – by seeking clarification and gaining understanding – and when to restrict it – in terms of deciding what happens next – can often only be learned through experience. The good news is that there are some very practical steps you can take to help you handle these conversations better and, where possible, get the right outcome for you, the employee and the organisation.

 

  • CPD Points: 6
  • Course Category: Healthcare
  • Recommended No. of Days: 1
  • Course Location: To be determined by Client

 

For more information contact Chris Dalzell

 

Tel: 0333 5777 144

Email: chrisdalzell@maguiretraining.co.uk 

Learning Outcomes
  • Be fully prepared to set the right tone
  • Confidently prepare and check evidence
  • Ask for an explanation – listen and note responses
  • Agree a way forward
  • Monitor and check on progress
The Programme Includes:
  • Face the problem
  • Am I the right person?
  • The ‘now or never’ moment
  • It’s difficult, but why?
  • Prepare
  • What do you know?
  • Check your policies and procedures
  • Communicating clearly and effectively
  • Staying in control
  • Follow the steps/ procedures

 

A number of scenarios will be used as case studies.

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You can also find us here
  • 0333 5777 144
  • info@maguiretraining.co.uk