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Course Category: Leadership & Management

Managing Difficult Conversations to Achieve Positive Outcomes Training Course

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Who Would Benefit

This session will help Team Leaders and Line Managers to manage the performance, behaviour and attendance of their team assertively and develop a proactive style of line management to support an effective culture of workforce wellbeing.

Course Description
  • Defining expectations of performance, behaviour and attendance
  • The value of a consistent approach
  • A balance between developmental and positive feedback
  • Assertive and effective communication
  • Managing the conversation effectively
  • Managing escalating behaviours to achieve the win-win
  • Practice and observation
  • Defining expectations for change
  • Monitoring progress to secure improvement


  • CPD Points: 6
  • Training Course Category: Management & Leadership
  • Training Course Duration:1 day
  • Training Course Location: Virtual, online or classroom-based
Learning Outcomes
  • Identify their expectations of performance, behaviour and attendance
  • Consider the impact of their workforce culture on tackling performance, behaviour and attendance issues effectively
  • Develop an assertive and effective style of communication
  • Manage difficult conversations to achieve positive outcomes
  • Feel confident to manage escalating behaviours
  • Practice their skills and observe the skills and approach of their colleagues
  • Share their experiences in relation to tackling performance, behaviour and attendance issues with their teams
  • Assertively define their expectations for change and monitor progress to secure improvements
The Programme Includes:
  • Your role in creating a supportive, open and positive environment
  • Why are people reluctant to speak up
  • Understanding different personality types
  • Dealing with conflict & difficult situations
  • Preparation/ starting the conversation
  •  Powerful questions /active listening encourages people to open up
  • Confidentiality, Privacy  and Trust
  • Sign-posting to support and resources – internal and external
  • Building a plan /reviewing progress
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  • 0333 5777 144