Blogs & Articles

As a sales manager or salesperson you already know that the phone is a valuable tool for reaching out to potential customers, establishing new sales with existing customers and generally generating more business. Once you've mastered the basics and can confidently handle inbound and outbound sales calls, there's always room for improvement and the opportunity to learn enhanced techniques that can bring you even greater telephone sales success.

Sales territory management: what's that all about then? Territory management involves logically ordering and prioritising a business's prospects and clients in such a way that salespeople can maximise sales opportunities by devoting an appropriate amount of time and effort to their communications and sales activities with each client.

The ability to quickly establish a rapport with people, whether you're a new manger seeking to build relationships with your peers and team or a salesperson wishing to bond with a potential customer, is an invaluable skill in business.

The admonition to "mind your language" is just as applicable to non-verbal communication as it is to the spoken word. All too often, regardless of the impression we believe we're presenting, to others, our body language may be telling a different story.