Blogs & Articles

A compassionate leader is someone who leads with heart, takes time to listen, and shows genuine concern for the well-being of others. In this blog, we will discuss what Compassionate Leadership is, why it’s important, and how to become a compassionate leader.

In an ever-growing environmentally conscious world, you may notice or even encourage certain etiquette within your organisation, almost like sustainable bingo you will be able to relate to some of the most common.

What is the first thing that comes to mind when considering internal trainers within an organisation?

Haven't we all been in that position where you’ve walked out of a shop, after going in to buy something specific, a suit for example, only to find yourself leaving with three bags containing a shirt, tie, belt and shoes and not knowing how you ended up with all that stuff? This is upselling at its finest!

For all new managers, the whole notion of delegation can be a little daunting; it sounds easy enough, but in practice, all too often delegation turns into simply dumping a task on an unsuspecting colleague. So, what is the difference and how can we ensure that those charged with managing our teams, whether in sales, production marketing etc. are doing the former expertly and not the latter?

Sales professionals and managers read on…

During a coaching session recently a young, and recently promoted, first line manager posed the question, “What should I write into my business forecast and how can I be sure it’s going to happen?”. Well, as you might imagine, my immediate response to that was that if we knew that, then we’d all be lottery millionaires.

If a Company Director was to challenge a team of sales managers and say to them, “How do you rate your sales meetings and is your team inspired by them?”….

One of the key elements in business that always has our team arguing is writing skills. Not just the usual stuff like when to use and apostrophe and when not to, punctuation in general, grammar and spelling but also such things as general content and writing for the right audience.

There was something I witnessed recently that is worth recounting because it was an answer to a question that came from the voice of innocence, as it were. By that I mean, I was with a client in one of their management meetings recently, when the issue of what that company was going to do with their strategy going forward was raised. A junior manager then asked, “what’s the plan then?”. An honest enough question you might say, but then the young manager followed this up with “We don’t need a plan anyway as we’ll just fumble our way through it like we normally do”. Maybe it was an attempt at humour but his comments elicited a response from a a senior manager that I will try and recall as best I can, in essence at least.

We are very fortunate at Maguire Training to have an outstanding team whose main objective is to provide the highest level of service we can muster for our clients. As a consequence of that we are proud to say that we rarely receive complaints about our service, which means (happily) that we have no need for a ‘customer complaint line’ as such. That is not to say that things don’t occasionally go wrong, because they do of course, however, if a mishap occurs then we try to view this as an opportunity to delight our client rather than it be a challenge.

In your sales career, there are going to be times when you have to pitch or present to more than one person. This can either be a fully planned and totally expected scenario or it could be that you arrive at your client’s offices and are caught by surprise.