Blogs & Articles

As Maguire Training's invaluable module KPIs and Individual & Team Performance Assessment demonstrates, the ability to implement relevant KPIs and use them for measuring business performance is an important and useful skill for leaders and managers to possess.

Whilst good telephone skills are vital for sales managers and their teams, being able to handle telephone calls effectively and professionally is important for managers and employees at every level.

The business world is awash with acronyms, and one which has gained prominence in the last decade or so is PESTLE. To enlighten those not in the know, PESTLE is an extremely useful form of analysis which can help businesses with everything from strategic planning to project management and marketing.

Have you ever heard business people talk about neurolinguistic programming (NLP) and wondered what they were on about? For a while, NLP was a fashionable buzzword and many business gurus positioned themselves as NLP practitioners. Although the initial buzz may have died down, it remains true that the adoption of basic neurolinguistic programming skills can improve business communication, relationship-building, creativity and goal-setting.

The ability to influence others is a highly desirable skill in the world of business. Effective influencing is one of the major keys to success in sales negotiation and for business leaders and managers. The ability to influence how their teams think and behave can be crucial to implementing business change and overcoming obstacles and challenges. Influence, persuasion and assertiveness are closely related business skills and all are valuable to leaders, business managers and sales managers.

Meeting with a potential customer face-to-face is more or less the only guaranteed route to successfully pitching, negotiating and successfully closing a sale. Of course, such a meeting requires making an appointment, and this in itself is one of the most challenging aspects of any salesperson's role.

A happy team is a productive team, and for business leaders and managers, the tasks of maintaining morale, building team relationships and encouraging collaborative working play a huge part in the continued smooth running and success of a business.

Whilst some people are more comfortable presenting to an audience than others, the ability to create and deliver great business presentations is something that can be acquired by anyone, given appropriate training.

Satisfied customers mean greater success for your business. Dissatisfied customers mean greater success for your competitors. Few equations are as simple to understand as this, yet even in the twenty-first century, so many companies fail to provide a level of service that is entirely acceptable to their customers. At Maguire Training we offer invaluable sales training which enables managers, salespeople and anyone else who is in direct contact with customers to achieve customer service excellence.

Sooner or later it happens to the best of us; we experience a sudden attack of apathy, loss of energy and the desire to stare out of the window, chat to a colleague or head off to find our seventh coffee of the day. Motivation is a precious gift, and the ability of business leaders and managers to motivate their employees is a highly desirable trait.

The art of giving persuasive presentations, a desirable gift for any business leader or manager, rests not just on the content itself but how that content is presented. Tasked with giving a presentation, you'll inevitably know the subject to be talked about, the desired outcome and the potential target audience.