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Course Category: Leadership & Management

Appraisals & Managing Performance Training Course

Who Would Benefit

This training course, dedicated to managing performance and creating an effective appraisal system, is designed for anyone who has responsibility for conducting performance appraisal reviews and meetings. 

Course Description

This training course is designed for managers who have little or no knowledge and experience of appraisals and managing business performance effectively.


The course content is also suitable for experienced managers who have not received any formal tuition in the subject or who simply wish to 'brush up' on their skills.


We will present a detailed overview of the Performance Appraisal process (PA) instructing each manager in the value of the PA.


We will explore the value and importance of preparation and a structure for successful appraisal meetings and follow up.


Everyone will have the opportunity to practice the necessary skills and assess performance at all levels ensuring meaningful objectives are established and monitored.


  • CPD points: 12
  • Training Course Category: Management & Leadership
  • Training Course Duration: 2 days
  • Training Course Location: Virtual, online or classroom based
Learning Outcomes
  • Display proficient questioning techniques
  • Demonstrate expert listening skills
  • Develop efficient counselling techniques
  • Explain motivation techniques
  • Show how to assess performance effectively and efficiently
  • Learn appraisal techniques and skills
The Programme Includes:

Day One:


  • Welcome and introduction
  • Review personal objectives
  • The value of the PA

                       - Defining benefits of the PA

  • Preparing for the meeting

                       - Gathering appropriate information

                       - Creating the right environment

  • The appraisal meeting

                       - The structure of the interview

                       - Maintaining focus and direction

  • Communication skills

                       - Questioning techniques

                       - Listening and summarising

  • Delegate role-plays

                       - Exercise evaluation and feedback


Day Two:


  • Assessing and measuring good / poor performance ~ appraising for results
  • Giving and receiving feedback
  • Dealing with difficult behaviour and conflict
  • Creative staff development

                       - Identifying areas for development

                       - Training and development options

  • Good coaching skills and follow up
  • Prioritising and setting key goals and objectives
  • Exercise - Delegate role-plays, evaluation & feedback
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