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Course Category: Healthcare

NHS Appraisals & Managing Performance Training Course

Who Would Benefit

This NHS training course is designed for anyone who has responsibility for conducting performance appraisal reviews and meetings. 

Course Description

This NHS course is designed for those who have little or no knowledge and experience of appraising performance effectively.


The content is also suitable for experienced managers who have not received any formal tuition in the subject or who simply wish to brush up on their skills.


We will present a detailed overview of the Performance Appraisal process instructing each manager on the value of the process.


We will explore the value and importance of preparation and a structure for successful appraisal meetings and follow up.


Everyone will have the opportunity to practise the necessary skills and assess performance at all levels ensuring meaningful objectives are established and monitored.


  • CPD points: 12
  • Training Course Category: Healthcare
  • Recommended No. of Days: 2 days
  • Training Course Location: To be determined by Client


For more information contact Chris Dalzell


Tel: 0333 5777 144


Learning Outcomes
  • Display proficient questioning techniques
  • Demonstrate expert listening skills
  • Develop efficient counselling techniques
  • Explain motivation techniques
  • Show how to assess performance effectively and efficiently
The Programme Includes:

Day One:


  • Welcome and introduction
  • Review personal objectives
  • The value of the appraisal

                       - Defining benefits of the appraisal

  • Preparing for the meeting

                       - Gathering appropriate information

                       - Creating the right environment

  • The appraisal meeting

                       - The structure of the interview

                       - Maintaining focus and direction

  • Communication skills

                       - Questioning techniques

                       - Listening and summarising

  • Delegate role-plays

                       - Exercise evaluation and feedback


Day Two:


  • Assessing and measuring good/poor performance ~ appraising for results
  • Giving and receiving feedback
  • Dealing with difficult behaviour and conflict
  • Creative staff development

                       - Identifying areas for development

                       - Training and development options

  • Good coaching skills and follow up
  • Prioritising and setting key goals and objectives
  • Exercise - Delegate role-plays, evaluation & feedback
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  • 0333 5777 144