Understanding the Customer Journey Online Training Course

• CPD Points : 1
• Video Duration : 30

This module will cover the 5 stages of the customer journey and how to make the customer experience as satisfying as possible. This includes the importance of understanding the customer journey and how to map it effectively. The course also explores how to identify pain points, improve touchpoints and strengthen relationships, creating a more engaging, efficient and personalised experience.

• Introducing the Customer Journey
• Stages of the Customer Journey
• Mapping the Customer Journey
• Top Tips for Improving the Customer Journey

This course is ideal for salespeople, those responsible for marketing and other individuals who are in customer-facing roles. It provides a strong foundation for understanding customer behaviour and helps learners deliver consistent, high-quality experiences across all touchpoints. This will allow you to target your sales techniques and marketing materials to your audience, increasing the likelihood of a successful purchase. 

• WCAG 2.2 Compliant
• Written transcript of everything on screen
• Writing on screen
• Spoken narration throughout lessons
• Clear module navigation
• Ever-evolving and up-to-date content
• All content can be translated in 30+ languages upon request