Anyone managing a team will benefit and enjoy this assertiveness training course. Alternatively, if you find yourself in a position where you feel people are taking advantage of your good nature or that you need to stand up for yourself more in a non-aggressive manner then you will gain a great deal from this training course.
The ability to be assertive and manage your interactions with other people is essential for managers and colleagues alike if they are to gain agreement and co-operation from others in order to achieve tasks and get things done. This assertiveness training course provides the necessary skills and formulas to help managers create a powerful style with colleagues and customers alike and distinguish between assertive and aggressive behaviour. Delegates will leave with the confidence in themselves to be able to display assertiveness when required, but in a fair and non-aggressive way that will have a positive effect on others.
- Recognising your own style
- Comparing parental & childlike behaviour
- What to do when you receive a poor response
- Confirming understanding