Choosing the course that's right for you.
Managing Discipline & Grievance Healthcare Training Course
Managers, team leaders and supervisors who are new to the role have received no formal tuition or are in need of a refresher on the subject.
Delegates will learn the essentials of managing the discipline and grievance procedure. This course is designed to help managers to deal specifically with poor performance and managing discipline and will also help them to create an environment in which people perform effectively. In addition, managers will be taught to give and receive constructive feedback to ensure positive working relationships are maintained and to handle performance problems correctly.
- CPD Points: 6
- Training Course Category: Healthcare
- Recommended No. of Days: 1
- Training Course Location: To be determined by Client
For more information contact Chris Dalzell
Tel: 0333 5777 144
At the end of this programme the delegate can:
• Explain how personalities differ
• Display an understanding of people behaviour
• Explain the disciplinary procedure and the essentials of employment law
• Demonstrate effective people management and communication skills
• Give an example of good decision making/judgement
The responsibilities of the supervisor/manager
- The consequences of ignorance
- Identifying performance problems and conflict
- Detecting the early signs & specific issues
- Formal and informal monitoring/control system
- Setting clear objectives
- Support to improve performance
- The discipline & grievance procedure
- How to manage it correctly
- Influencing work rate
- Dealing with performance problems
- Formal & informal disciplinary processes
- Employment legislation
- The scope of the law & applying the law
- The employee's rights
- The employer's rights
- The cost of dismissal to the individual and the company
