All employees wishing to improve their interactions and effective communication skills with patients and with others will benefit from this course.
Delegates will learn the value of powerful communication in a variety of scenarios. The main aim of this course will be to help delegates improve their communication skills both individually and within their team. The content will also explore in great detail how to gain an understanding of the benefits of effective communication and the principles of improved relationships and communicating with confidence.
They will be able to state the barriers to communication and ways of overcoming them.
For more information contact Chris Dalzell
Tel: 0333 5777 144
At the end of this programme the delegate can:
• Explain and understand communication channels
• Distinguish situational communication styles
• Demonstrate how to build rapport quickly and easily
• Show how to understand and adapt your personal presentation style
• Display use of powerful language