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Course Category: Sales Training

Advanced Telephone Sales

Who Would Benefit

All telephone based sales people wishing to extend their knowledge to include more subtle and sophisticated techniques to guarantee success. 

Course Description

The delegates will learn how to sell even more successfully over the telephone. This programme is for telephone sales professionals and the content assumes the delegate has mastered the basic telephone sales skills. Here we examine the telephone as a powerful and cost effective sales tool and also explore the psychology of sales within that process.


Delegates will leave a more confident and enthusiastic sales professional working smarter for results.


  • CPD Points: 12
  • Course Category: Sales
  • Recommended No. of Days: 2
  • Course Location: To be determined by Client
Learning Outcomes

At the end of this programme the delegate can:

• Demonstrate excellent listening skills
• Give examples of advanced questioning techniques
• Explain the different buyer types
• Recognising buying signals
• Take control of the call and professionalism

The Programme Includes:
  • Qualities of a successful telephone sales person
  • Objective number one - converting enquiries into solid sales
  • The buying & selling process - recap
  • Establishing decision makers quickly
  • Avoiding time wasters
  • Advanced questioning techniques
  • Defining communication channels
  • How to really listen
  • The spoken word & the unspoken meaning
  • Reading between the lines
  • Subtle micro-clues to what is being said
  • Controlling the transaction
  • The balance of power
  • Asking for the business
  • Dealing effectively with objections
  • Delegate role-play scenarios
  • Personal motivation / warmth / enthusiasm
  • Professionally following up
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  • 0333 5777 144