Consumer Duty Awareness Online Training Course

• CPD Points : 1
• Video Duration : 30

This module will teach you about what consumer duty is and the four outcomes of consumer duty, as well as how to apply it using the cross-cutting rules and the risks or challenges that can prevent it from being applied effectively. This will help organisations contribute to higher consumer satisfaction, leading to a better overall reputation and greater consumer experience.

• Understanding Consumer Duty
• The Four Outcomes of Consumer Duty
• Applying Consumer Duty in Everyday Roles
• Common Risks of Embedding Consumer Duty

Consumer duty is a requirement for everyone, so this module would benefit anyone within an organisation who wishes to learn more about consumer duty.

• WCAG 2.2 Compliant
• Written transcript of everything on screen
• Writing on screen
• Spoken narration throughout lessons
• Clear module navigation
• Ever-evolving and up-to-date content
• All content can be translated in 30+ languages upon request