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Course Category: Sales, Account Management and Consultative Selling Skills
Selling to Different Personality Types
CPD Points : 1
Video Duration : 29
The delegate will learn how to appreciate the difference in personality types and select a communication style accordingly.
Key Learning Outcomes
- Describe personality type theory and use it to categorise customers
- Predict how different personalities will behave in a sales situation
- Define a customer's personality type quickly using verbal and non verbal clues
- Adapt behaviour to build more rapport
Who Would Benefit
Anyone in a sales role. This module helps sales people to develop an adaptive approach to maximise the effectiveness of their relationships and interactions.
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