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Course Category: Management Skills
CPD Points : 1
Video Duration : 45
The delegate will learn how to manage, counter and successfully deal with a conflict situation ensuring a satisfactory conclusion.
Key Learning Outcomes
- Identify the causes of conflict
- Explain conflict strategies
- State how to utilise different approaches
- Demonstrate confidence in dealing with conflict scenarios
Who Would Benefit
This module is aimed at anyone who has not received any formal tuition in how to handle difficult people and scenarios or those in need of a refresher in how to diffuse and manage potential conflict.
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