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Course Category: Sales, Account Management and Consultative Selling Skills
Excellent Customer Service
CPD Points : 1
Video Duration : 26
The delegate will learn about the essentials of providing outstanding customer service.
Key Learning Outcomes
- State what ‘Excellent Customer Service’ means and how to promote positive behaviours
- Recognise the need to treat all customers as individuals
- Describe how to build effective customer relationships that contribute to a ‘Great Customer Experience’
- Handle customers with confidence
Who Would Benefit
Anyone in a role interacting with the customer whether face to face or over the telephone.
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