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Course Category: Behavioral Skills
Building Rapport Quickly
CPD Points : 1
Video Duration : 41
Establish how to initiate a conversation by building and maintaining rapport with another person or persons.
Key Learning Outcomes
- Understand and utilise verbal and non-verbal mirroring
- Explain how to praise others in a sincere way
- Recall the 5 different value types
- Interpret another person’s communication preferences to build rapport quickly
Who Would Benefit
Anyone who needs to build relationships with others, but internally with colleagues and externally with suppliers and potential customers to make a positive impact upon them.
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