Excellent course with good interaction, thought provoking discussions, and even one to one coaching.

Bullying and Harassment

It was a very enjoyable and interesting day of learning. I would recommend this course to all of my colleagues.

Managing Change in the NHS

Excellent Trainer. Very upbeat and knowledgeable. Superb teaching style and not at all scary. Enabled everyone to participate.

Engaging and Motivating Others

It was a very wonderful session. The tutor was very nice, knowledgeable and the way she puts things were amazing. The videos used in the course were nice and the tips for cross-cultural communication were really good. Hats off to the tutor's personality and the way she praised every effort of ours made to contribute to the group discussion and shared learning.

Cross-Cultural Communication

A well-designed course should be made mandatory for all team leaders, managers and administrators in the NHS. It was more participatory than I expected. The breakout rooms help in the honest sharing of information and experiences and this enriches the productivity of this course.

Psychological Safety

Good interactive session facilitating honesty and open discussions I think it’s created some changes in behaviour. I really enjoyed the course, it was so much fun, I felt like talking & discussing with friends. The trainer did an amazing job delivering the information & leading the session generally.

Motivational Change for Patients

I really enjoyed this session, loved the small group. It helped they were all people I knew and had were like minded. I liked the 10 min breakout to discuss with a variety of people to get different perspectives. Very useful and I'm keen to apply what I've learnt

Doctors as Clinical Leaders

I wanted to give some positive feedback and thank you and the team for supporting the PALS team in the recently delivered Handling Complaints training. The sessions were expertly facilitated and positively embraced by the participants. I really enjoyed the sessions and am looking forward to seeing the learning embedded into our organisation.

Customer Complaints

Very well organised and delivered by an expert trainer. The course as provided me with strategies that I will practice to improve my communication in challenging situations with both patients and colleagues.

Advanced communications