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Course Category: Healthcare

Advanced Communication Skills

New course
Who Would Benefit

This course is designed for senior healthcare professionals.

Course Description

This Communication Skills Training course outlines core principles to help deliver personalised, patient centred communications.

Conversations often include speaking to diverse groups, explaining treatments to worried, anxious patients and relatives, challenging conversations and broaching difficult subjects. Delegates will leave the workshop with the tools and techniques to prepare them for a  diverse range of conversations and communication that ensure they are supporting patients, relatives and colleagues.


  • CPD Points: 6
  • Training Course Category: Healthcare
  • Recommended No. of Days: 1
  • Training Course Location: Virtual, online or classroom-based
Learning Outcomes

By the end of this programme, delegates can:

  • Explain and understand communication channels
  • Distinguish situational communication styles
  • Be able to align communications to several diverse situations
  • Understand and apply SPIKES for delivering bad news
  • Demonstrate how to build rapport quickly and easily
  • Show how to understand and adapt your personal presentation/delivery style
  • Display the use of powerful language
The Programme Includes:
  • Barriers to communication & why communication fails
  • Selecting the correct method of communication
  • Understanding the patient's perspective
  • Rapport
  • Sensory Acuity
  • Behavioural Flexibility
  •  Identification
  •  Capability
  • Attitude
  • Cycle of Behaviour
  • Sources of Conflict
  • The words we use
  • Equality Inclusivity, Bias and Respectfulness of patients and service users
  • Communicating delays, cancelled or delayed appointments
  • Preparing to break bad news - using SPIKES
  • SAGE & THYME -listening and talking to worried people
  • The choices of Behaviour
  • Personality -Behavioural Styles
  • Communicating assertively with colleagues and other stakeholders
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