Managing Difficult Conversations Online Training Course

• CPD Points : 1
• Video Duration : 30

The delegate will understand how to manage difficult conversations and the reasons why we sometimes avoid these conversations.

• Understand why we avoid difficult conversations
• How you can clearly define your expectations for performance and behaviour in your team
• Discover the 8 steps to manage a difficult conversation
• How to manage escalations and monitor progress

This module will benefit managers who may be avoiding difficult conversations and want to understand how to manage difficult conversations to achieve a positive outcome.

• WCAG 2.2 Compliant
• Written transcript of everything on screen
• Writing on screen
• Spoken narration throughout lessons
• Clear module navigation
• Ever-evolving and up-to-date content