Managing Difficult Conversations Training Course

Who Would Benefit

This session will help Team Leaders and Line Managers to feel more confident to talk to their teams about mental health and menopause issues in a compassionate way, to support the success and wellbeing of the individual, team and wider business.

Managers play a vital role in determining the health, well-being and engagement of their team. They also play an essential part in managing the people and HR issues which can affect employee relationships.

Educating and informing Managers about mental health and the menopause will help them create a positive culture and help them respond positively with kindness, compassion and respect.

Course Description

The content of the session will include:

Defining mental health
Know your facts about the menopause, don’t make assumptions
Perceptions of mental health and menopause difficulties
Why people might not want to talk about their symptoms
Barriers to accessing support – stigma and stereotypes
Asking for help
Normalising conversations about the menopause and mental health
Feeling more confident to have the conversation one-to-one
Sign-posting people to support
Developing policy and culture to support the wellbeing of your workforce

CPD Points: 6
Training Course Category: Management & Leadership

Training Course Duration:1 day
Training Course Location: Virtual, online or classroom-based

Learning Outcomes

Increase their awareness of mental health and menopause difficulties
Appreciate the impact of struggling with mental health and menopause difficulties
Understand the perceptions, stigma and stereotypes which can be associated with mental health and menopause difficulties
Feel more comfortable and confident to talk to individuals and their teams in relation to mental health and menopause difficulties
Signpost people to support
Develop polices and cultures which support the wellbeing of their workforce

The Programme Includes:

Your role in creating a supportive, open and positive environment
Why are people reluctant to speak up
Understanding different personality types
Dealing with conflict & difficult situations
Preparation/ starting the conversation
Powerful questions /active listening encourages people to open up
Confidentiality, Privacy and Trust
Sign-posting to support and resources – internal and external
Building a plan /reviewing progress

Managing Conversations to Achieve Compassionate Outcomes Training Course