Managing Difficult Conversations to Achieve Positive Outcomes Training Course

Who Would Benefit

This session will help Team Leaders and Line Managers to manage the performance, behaviour and attendance of their team assertively and develop a proactive style of line management to support an effective culture of workforce wellbeing.

Course Description

Defining expectations of performance, behaviour and attendance
The value of a consistent approach
A balance between developmental and positive feedback
Assertive and effective communication
Managing the conversation effectively
Managing escalating behaviours to achieve the win-win
Practice and observation
Defining expectations for change
Monitoring progress to secure improvement

CPD Points: 6
Training Course Category: Management & Leadership

Training Course Duration:1 day
Training Course Location: Virtual, online or classroom-based

Learning Outcomes

Identify their expectations of performance, behaviour and attendance
Consider the impact of their workforce culture on tackling performance, behaviour and attendance issues effectively
Develop an assertive and effective style of communication
Manage difficult conversations to achieve positive outcomes
Feel confident to manage escalating behaviours
Practice their skills and observe the skills and approach of their colleagues
Share their experiences in relation to tackling performance, behaviour and attendance issues with their teams
Assertively define their expectations for change and monitor progress to secure improvements

The Programme Includes:

Your role in creating a supportive, open and positive environment
Why are people reluctant to speak up
Understanding different personality types
Dealing with conflict & difficult situations
Preparation/ starting the conversation
Powerful questions /active listening encourages people to open up
Confidentiality, Privacy and Trust
Sign-posting to support and resources – internal and external
Building a plan /reviewing progress

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What type of training are you looking for?

In-house
Open Course / Academy
e-Learning

Where would your training take place?

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