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Customer Service

Duration: 2 Days

Whether you are in a dedicated sales role or simply a customer facing role in any capacity this course will be a valuable part of your personal development and understanding of the responsibility that everyone in the organisation carries to ensure your customers are not just satisfied, but, delighted!

The result will be a renewed vigour for ‘putting the customer first’ with any and every transaction, which will strengthen the bond between you and the people you deal with daily.

Content includes:

 

• Defining the ‘extra mile’ philosophy
• Consequences of poor service
• Facts & figures about customers
• How to C.A.R.E for your customers
• Developing strong relationships
• MOT’s – moments of truth
• Complaints = advantages
• Creating a customer driven culture
  

  • Making necessary changes
    
• Projecting company image
• Taking responsibility

 

Associated courses to the above subject include:

- Professional Selling Skills
- Maximising Incoming Business

Click here if you would like to request more information