Advanced Communication Skills

Who Would Benefit

This course is designed for senior healthcare professionals.

Course Description

This Communication Skills Training course outlines core principles to help deliver personalised, patient centred communications.

Conversations often include speaking to diverse groups, explaining treatments to worried, anxious patients and relatives, challenging conversations and broaching difficult subjects. Delegates will leave the workshop with the tools and techniques to prepare them for a diverse range of conversations and communication that ensure they are supporting patients, relatives and colleagues.

CPD Points: 6
Training Course Category: Healthcare
Recommended No. of Days: 1
Training Course Location: Virtual, online or classroom-based

Learning Outcomes

By the end of this programme, delegates can:

Explain and understand communication channels
Distinguish situational communication styles
Be able to align communications to several diverse situations
Understand and apply SPIKES for delivering bad news
Demonstrate how to build rapport quickly and easily
Show how to understand and adapt your personal presentation/delivery style
Display the use of powerful language

The Programme Includes:

Barriers to communication & why communication fails
Selecting the correct method of communication
Understanding the patient's perspective
Rapport
Sensory Acuity
Behavioural Flexibility
Identification
Capability
Attitude
Cycle of Behaviour
Sources of Conflict
The words we use
Equality Inclusivity, Bias and Respectfulness of patients and service users
Communicating delays, cancelled or delayed appointments
Preparing to break bad news - using SPIKES
SAGE & THYME -listening and talking to worried people
The choices of Behaviour
Personality -Behavioural Styles
Communicating assertively with colleagues and other stakeholders