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Course Category: Sales, Account Management and Consultative Selling Skills

Managing Customer Relationships

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  • CPD Points : 1
  • Video Duration : 19
Aims

The delegate will learn how manage a customer relationship in order to make the most of every opportunity. 

Key Learning Outcomes
  • Understand the importance of customer loyalty 
  • Explain how to delight the customer through managing expectations 
  • Describe how to turn complaints to advantages 
  • Give examples of how to proactively build relationships
Who Would Benefit

All sales people moving into an account management or customer service role or those in need of a refresher.

Module Price - 1 Credit
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