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Course Category: Behavioral Skills
Assertive Vs Aggressive Behaviour
CPD Points : 1
Video Duration : 37
The delegate will learn the key defining factors between assertive and aggressive behaviour and how to act and react accordingly.
Key Learning Outcomes
By the end of this module the delegate can:
- Identify the key differences between assertive and aggressive behaviour
- Explain how to express opinions directly whilst respecting others
- Demonstrate how to make appropriate requests and how to refuse requests with confidence
- Recognise how to manage conflict with sensitivity
Who Would Benefit
Anyone who builds relationships but either struggles themselves with being assertive or wants to develop strategies for managing situations where others may behave in an aggressive or dominant manner.
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