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Course Category: Sales, Account Management and Consultative Selling Skills
CPD Points : 1
Video Duration : 2:20
The delegate will learn how to use the telephone effectively using various techniques to help build rapport and ensure a successful transaction.
Key Learning Outcomes
By the end of this module the delegate can:
- Describe how to quickly assess a customer's mood on the telephone
- Demonstrate using your voice for maximum effect
- Define how to select language to engage and inspire others
- Explain when it is best to speak and when to be silent
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