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  • cpd
Course Category: Sales, Account Management and Consultative Selling Skills

Telephone Techniques

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  • CPD Points : 1
  • Video Duration : 2:20
Aims

The delegate will learn how to use the telephone effectively using various techniques to help build rapport and ensure a successful transaction. 

Key Learning Outcomes
By the end of this module the delegate can: 
  • Describe how to quickly assess a customer's mood on the telephone 
  • Demonstrate using your voice for maximum effect 
  • Define how to select language to engage and inspire others 
  • Explain when it is best to speak and when to be silent
Module Price - 1 Credit
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