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Course Category: Sales, Account Management and Consultative Selling Skills
Managing Customer Relationships
CPD Points : 1
Video Duration : 19
The delegate will learn how manage a customer relationship in order to make the most of every opportunity.
Key Learning Outcomes
- Understand the importance of customer loyalty
- Explain how to delight the customer through managing expectations
- Describe how to turn complaints to advantages
- Give examples of how to proactively build relationships
Who Would Benefit
All sales people moving into an account management or customer service role or those in need of a refresher.
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