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Winning Telephone Sales

Duration: 2 Days

Selling using the telephone presents a number of challenges and situations that requires a high degree of skill to overcome effectively. This course examines in great detail those challenges and provides practical and workable solutions for sales people who use the telephone to sell their products and services on a daily basis.

Content includes:

 

• Establishing the right time to talk
  
• Planning your call
  
• Opening the sale
  
• Structure of a telephone sales call
  
• Identifying customer needs
  
• Use of language
  
• Use of word power
  
• Painting pictures
  
  • Using metaphor and analogy
    
• Gaining agreement / closing
  
• Handling resistance & complaints
  
• Cold calling
  
• Confidence building
  
• Following up the call

Associated courses to the above subject include:

- Advanced Telephone Sales
- Professional Selling Skills

Click here if you would like to request more information