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Influencing & Assertiveness

 

Duration: 2 Days

 

This programme will focus on those inter-personal skills that are an integral part of daily life. The ability to influence other people is an essential tool if people are to gain agreement and co-operation from others in order to achieve tasks and get things done. This course provides the necessary skills and formulas to help managers to create a powerful influencing style with colleagues and clients alike and distinguishes between assertive and aggressive behaviour.

 

Content includes:

• Understanding different personality types
  
  • Different personalities / Building rapport
• Giving & receiving criticism ~ 10 rules for giving feedback
• Dealing with conflict & difficult situations
• Difficult people scenarios
• Comparing influence & assertiveness
  • Comparing influence and power
  • Understanding who you want to influence
  • Influencing skills and body language
• Dealing with manipulation
• Hints and tips on the art of persuasion
• Personal power and energy

Associated courses to the above subject include:

- Personal Effectiveness/ Work Life Balance
- Effectiveness/Communication Skills

Click here if you would like to request more information