< Go Back

Effective Communication Skills

Duration: 2 Days

 

The main aim of this course will be to help each manager improve their communication skills both individually and within their team. Delegates will also explore in great detail and gain an understanding of the benefits of communicating effectively and the principles of effective communication. They will be able to state the possible barriers for communication and ways of overcoming them.

 

Content includes:

• Barriers to communication & why communication fails
• Selecting the correct method of communication
• Understanding different personalities
• Adapting your communication style
• Questioning & listening skills
• Promoting a two way conversation ~ The power of language
• Non verbal forms of communication and behaviour
• Eye contact / body language
• Building rapport and why it breaks down
• Influencing & assertiveness & assertive vs. aggressive
• Influencing skills and body language
• Dealing with difficult situations / people & Managing conflict
• Handling manipulation ~ Hints and tips on the art of persuasion

Associated courses to the above subject include:

- Presentation Skills
- Essential Writing Skills

Click here if you would like to request more information