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Performance Management

Duration: 2 Days

 

In a competitive and demanding environment it is becoming even more important that managers can effectively assess and monitor the performance of their teams. This course is designed specifically to address the main business goals within the organisation and ensure that team and individual performance is aligned to meet them.

 

Content includes:

• Assessment of criteria for success
• Individual and team performance assessment
• Assessing and measuring good / poor performance
• Team roles & team behaviour
• Understanding the performance appraisal process
• The appraisal process in action
• KPI’s ~ Key Performance Indicators
• Dealing with difficult behaviour and conflict
• Creative staff development
• Giving and receiving feedback
• Identifying areas for development
• Training and development options
• Prioritising and setting key goals and objective

Associated courses to the above subject include:

- Managing & Leading Teams
- Motivating Others

Click here if you would like to request more information