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Managing Discipline & Grievance

Duration: 1 Day

 

This course is however designed to help managers to deal specifically with poor performance and will also help them to create an environment in which people perform effectively. In addition, managers will be taught to give and receive constructive feedback to ensure positive working relationships are maintained and to handle performance problems correctly.

 

Content includes:

• The role and function of the supervisor/manager
• Identifying performance problems and conflict
  

  • Detecting the early signs & specific issues
    
• Formal and informal monitoring/control systems
  

  • Setting clear objectives
  • Providing support to improve performance
    
• Influencing work rate
• Dealing with performance problems
  

  • Formal & informal disciplinary processes
    
• Employment legislation
  

  • The scope of the law & applying the law
    
  • The employee’s rights & the employer’s rights
    
• Handling discipline & grievance procedures correctly
• The cost of dismissal - in people terms

Associated courses to the above subject include:

- Absence Management
- Employment Law

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