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Course Category: Management & Leadership

Managing Discipline & Grievance

Who Would Benefit

Managers, team leaders and supervisors who are new to the role, have received no formal tuition or in need of a refresher on the subject.

Course Description

Delegates will learn the essentials of managing the discipline and grievance procedure. This course is designed to help managers to deal specifically with poor performance and managing discipline and will also help them to create an environment in which people perform effectively. In addition, managers will be taught to give and receive constructive feedback to ensure positive working relationships are maintained and to handle performance problems correctly.

 

  • CPD Points: 6
  • Course Category: Management & Leadership
  • Recommended No. of Days: 1
  • Course Location: To be determined by Client
Learning Outcomes

At the end of this programme the delegate can:

• Explain how personalities differ
• Display an understanding of people behaviour
• Explain the disciplinary procedure and the essentials of employment law
• Demonstrate effective people management and communication skills
• Give example of good decision making / judgement

The Programme Includes:

The responsibilities of the supervisor/manager

  • The consequences of ignorance
  • Identifying performance problems and conflict
  • Detecting the early signs & specific issues
  • Formal and informal monitoring/control system
  • Setting clear objectives
  • Support to improve performance
  • The discipline & grievance procedure
  • How to manage it correctly
  • Influencing work rate
  • Dealing with performance problems
  • Formal & informal disciplinary processes
  • Employment legislation
  • The scope of the law & applying the law
  • The employee's rights
  • The employer's rights
  • The cost of dismissal to the individual and the company
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  • info@maguiretraining.co.uk