Effective Communication Skills Healthcare Training Course

Who Would Benefit

All employees wishing to improve their interactions and effective communication skills with patients and with others will benefit from this course.

Course Description

Delegates will learn the value of powerful communication in a variety of scenarios. The main aim of this course will be to help delegates improve their communication skills both individually and within their team. The content will also explore in great detail how to gain an understanding of the benefits of effective communication and the principles of improved relationships and communicating with confidence.

They will be able to state the barriers to communication and ways of overcoming them.

CPD Points: 6
Training Course Category: Healthcare
Recommended No. of Days: 1
Training Course Location: To be determined by Client

For more information contact Chris Dalzell

Tel: 0333 5777 144

Email: chrisdalzell@maguiretraining.co.uk

Learning Outcomes

At the end of this programme the delegate can:

• Explain and understand communication channels
• Distinguish situational communication styles
• Demonstrate how to build rapport quickly and easily
• Show how to understand and adapt your personal presentation style
• Display use of powerful language

The Programme Includes:

Barriers to communication & why communication fails
Selecting the correct method of communication
Understanding different personalities
Adapting your communication style ~ Questioning/listening skills
Promoting a two-way conversation ~ The power of language
Non-verbal forms of communication and behaviour
Eye contact/body language
Building rapport and why it breaks down
Influencing & assertiveness & assertive vs. aggressive
Influencing skills and body language
Dealing with difficult situations/people & Managing conflict
Handling manipulation ~ Hints and tips on the art of persuasion

Step 1

Step 2

Step 3

Step 4

What type of training are you looking for?

In-house
Open Course
e-Learning

Where would your training take place?

Additional Information

All employees wishing to improve their interactions and effective communication skills with patients and with others will benefit from this course. This programme is designed for delegates’ to help to build quality communication and relationships with patients others. We will also explore the general level of ‘self’ presentation for each individual. Learning communication skills using various techniques, this fast-paced programme will benefit delegates by developing a heightened sensitivity of themselves and others enabling them to choose the right communication channel when dealing with people. They will learn to develop a greater sense of flexibility and more choices for dealing with communication problems. They will explore the value of managing their thinking in order to communicate in a variety of situations and with patients.

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0333 5777 144
info@maguiretraining.co.uk