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  • cpd
Course Category: Healthcare

Effective Communication Skills

Who Would Benefit

All employees wishing to improve their interactions and effective communication skills with patients and with others will benefit from this course.  

Course Description

Delegates will learn the value of powerful communication in a variety of scenarios. The main aim of this course will be to help delegates improve their communication skills both individually and within their team. The content will also explore in great detail how to gain an understanding of the benefits of effective communication and the principles of improved relationships and communicating with confidence.

 

They will be able to state the barriers to communication and ways of overcoming them.

 

  • CPD Points: 6
  • Course Category: Healthcare
  • Recommended No. of Days: 1
  • Course Location: To be determined by Client

 

 

 

For more information contact Chris Dalzell

 

Tel: 0333 5777 144

Email: chrisdalzell@maguiretraining.co.uk 

Learning Outcomes

At the end of this programme the delegate can:

• Explain and understand communication channels
• Distinguish situational communication styles
• Demonstrate how to build rapport quickly and easily
• Show how to understand and adapt your personal presentation style
• Display use of powerful language

The Programme Includes:
  • Barriers to communication & why communication fails
  • Selecting the correct method of communication
  • Understanding different personalities
  • Adapting your communication style ~ Questioning/listening skills
  • Promoting a two way conversation ~ The power of language
  • Non verbal forms of communication and behaviour
  • Eye contact / body language
  • Building rapport and why it breaks down
  • Influencing & assertiveness & assertive vs. aggressive
  • Influencing skills and body language
  • Dealing with difficult situations / people & Managing conflict
  • Handling manipulation ~ Hints and tips on the art of persuasion
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You can also find us here
  • 0333 5777 144
  • info@maguiretraining.co.uk