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Course Category: Sales, Account Management and Consultative Selling Skills
Managing Accounts for Growth
CPD Points : 1
Video Duration : 49
The delegate will learn how to forge strong long-term customer relationships and develop a credible and sustainable customer strategy.
Key Learning Outcomes
- Explain how to create and implement a sustainable key account strategy
- Develop an understanding buyer types and selling to multiple decision makers
- Explain creating powerful long-term customer relationships
- Identify the organisation’s wants, needs and expectations
Who Would Benefit
Anybody who interacts with a customer has influence over potential repeat business. This module has particular relevance to Account Managers, but is also important for anybody in a client-facing role.
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