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Course Category: Management Skills
Handling Difficult People/Situations
CPD Points : 1
Video Duration : 28
The delegate will learn the value of applying different strategies to different situations to bring about a satisfactory resolution.
Key Learning Outcomes
- Explain the relevance of Ego States in difficult situations
- Clearly describe the difference between passive, assertive and aggressive
- Demonstrate what words, voice tone and body language are appropriate
- Show how to build rapport with empathy
Who Would Benefit
This module has relevance to anybody wishing to develop strategies for managing challenges from others.
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