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  • cpd
Course Category: Management Skills

Handling Difficult People/Situations

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  • CPD Points : 1
  • Video Duration : 28
Aims

The delegate will learn the value of applying different strategies to different situations to bring about a satisfactory resolution. 

Key Learning Outcomes
  • Explain the relevance of Ego States in difficult situations 
  • Clearly describe the difference between passive, assertive and aggressive 
  • Demonstrate what words, voice tone and body language are appropriate 
  • Show how to build rapport with empathy
Who Would Benefit

This module has relevance to anybody wishing to develop strategies for managing challenges from others.

Module Price - 1 Credit
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