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  • cpd
Course Category: Sales, Account Management and Consultative Selling Skills

Excellent Customer Service

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  • CPD Points : 1
  • Video Duration : 26
Aims

The delegate will learn about the essentials of providing outstanding customer service. 

Key Learning Outcomes
  • State what ‘Excellent Customer Service’ means and how to promote positive behaviours 
  • Recognise the need to treat all customers as individuals 
  • Describe how to build effective customer relationships that contribute to a ‘Great Customer Experience’ 
  • Handle customers with confidence
Who Would Benefit

Anyone in a role interacting with the customer whether face to face or over the telephone.

Module Price - 1 Credit
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